Page 10 - Bringing UHN into Focus - 2015-2016 Year in Review

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CARING SAFELY

Patient Experience:
BPATeIEiNnT EgXPEbRIErNoCEught into even sharper
focus at UHN

TEAM ENGAGEMENT

IT TRANSFORMATION

RESEARCH AND INNOVATION

The individuals and teams, including members of the Senior Management
Team, who lead the Patient Experience initiative, report in to Drs. Charlie
Chan, EVP Clinical Programs, Quality & Safety, and Peter Pisters, in his
role as EVP Clinical Operations (Interim) (Photos: UHN)

MICHENER INTEGRATION and Collaborative Academic Practice – have been
consolidated under one umbrella, which allows each
If you or a loved one were in hospital, you would of these areas to create synergies and learn from each
want – and expect – the best care. Not just in terms of other.
medical treatment but in every facet of the experience,
from the first decision to pick up the phone or go It’s vital that UHN
online to access the facility, to interactions with continue working
clinical and support staff throughout the stay. with the province
to ensure patients
That end-to-end patient experience is being brought receive the right care
into even sharper focus at UHN. at the right time and
in the right setting.
Building on the foundation of patient-centred care
begun more than a decade ago at UHN, hardwiring it
into the fabric of the organization has accelerated over
the past year. Patient experience has been included
among the eight corporate priorities. Many of the
resources and services dedicated to it – including,
Bioethics, Patient Relations, Interpretation and
Translation Services, Patient and Family Education

10 Bringing UHN into Focus