Page 7 - Sharpening the Focus at UHN

Apr/16 May/16 Jun/16 Jul/16 Aug/16 Sept/16 Oct/16 Nov/16 Dec/16 Jan/17 Feb/17 Mar/17 Apr/15 May/15 Jun/15 Jul/15 Aug/15 Sept/15 Oct/15 Nov/15 Dec/15 Jan/16 Feb/16 Mar/16

Dr. Charlie Chan, Executive Mike Nader, Executive Vice-President
Vice-President and Chief and Chief Operating Officer, is an
Medical Officer, is an Executive Executive Lead on Caring Safely, Patient
Lead on Caring Safely, Patient Experience and Clinical Optimization.
Experience, Team Engagement (Photo: UHN Visual Services)
and Clinical Optimization.
(Photo: UHN Visual Services)

In Caring Safely, we developed comprehensive action out late in 2016-17 and will continue into the latter In Patient Experience, patients and caregivers were its resources in the best possible way and on our
plans to move towards a culture of safety. Daily safety part of this year. A core course, which will be taken engaged in more than 100 activities. The Patient priorities. A focus for the OSS was the development

huddles are now fully entrenched on all our sites, by all staff organization-wide began in March 2017. Experience Roadmap was introduced in 2016-17 in of an Overcapacity Protocol to help our hospitals deal
a clear demonstration of our commitment to our Central to this work is “one UHN chasing zero” – a response to new Accreditation Canada standards with increasing demands for care.
core values of safety and stewardship, and tangible local reference to the 2010 documentary on healthcare as well as several Ontario government legislated
evidence of the promise we are making to patient and harm and a phrase which defines our efforts to requirements. The year also saw the roll-out of our
workplace safety through this transformation. eliminate preventable harm to patients and staff. myUHN Patient Portal. An achievement of both our The year also saw

Caring Safely education for leaders began rolling IT Transformation and Patient Experience teams, it’s
a secure digital website where patients can see all of the roll-out of our
their UHN appointments, results, reports and clinical
We developed comprehensive documentation across UHN in real time. The initial myUHN Patient

sign-up rate of nearly 1,000 patients per week over the
action plans to move towards first four months since its expansion on Jan. 30, 2017 Portal.
offered tangible evidence of the pent-up demand for it.

a culture of safety. Finding safer, smarter and simpler ways of providing
care is at the heart of the Clinical Optimization Area

of Focus. In 2016-17, the key development was the
creation of the Office of Stewardship and Sustainability
(OSS), which is designed to ensure UHN is using

6 Sharpening the Focus at UHN Year in Review 2016 – 2017 7