Page 13 - New Employee Booklet - Portrait
P. 13
What Skills Do I Need?
– 4 A’s
Acknowledge • Smile and make eye contact
• Introduce yourself
Hello my name is… • Use the person’s name
Ask
• Listen and explore
How may I help • Ask questions to clarify and understand.
you?
Act • Follow through or give options
• Connect them with someone who can
Take action help
Ask Again
• Check to see if the request is met
Is there anything • Is there more?
else?
