Page 9 - University Health Network 2017-18 Year In Review

People & Culture: Our work to ensure Operational Excellence: Our work to find

UHN’s culture enables our staff to do their safer, simpler and smarter ways of providing
best work. exceptional care.

UHN’s continued success is due in large part to our people. We spent the past year further This past year, UHN and other hospitals in the Ontario healthcare system faced a challenging flu
embedding the behaviours that support our Purpose, Values & Principles (PVP) to achieve season and were forced to operate well beyond normal operating capacity. It was a long winter for

our desired culture at UHN. Part of this work included introducing changes to our hiring and all Emergency Departments across the province – we made it through thanks to the strength and
development processes for our staff and leaders. For example, we now hire and screen candidates resilience of our excellent staff. To better support them, we updated our Overcapacity Protocol
using UHN’s Values. (OCP) to help manage the flow of patients when the hospital is in surge.

Our staff continued to demonstrate resilience in meeting growing demands in a challenging We also opened the Hillcrest Reactivation Centre, a transitional care space for alternate level of
environment. To further support them, we partnered with leaders across the organization to care (or post-acute) patients. Hillcrest allows us to better meet the care needs of this population. In
improve team relationships and engagement through initiatives including our Respect & Civility addition to our OCP and other flow strategies, Hillcrest is a new way for us to ensure patients are in

@ Work, Just Culture and Crucial Conversations sessions – touching more than 4,500 employees the right place at the right time.
and leaders at UHN. We also worked to create safer work environments by translating the Beyond this, UHN launched the Office of Stewardship & Sustainability (OSS) this past year as a key
reporting of incidents into safety practices. part of our effort to achieve operational excellence for the organization. The OSS engages all levels of

Another key focus of this past year has been the building of leadership capability, which included UHN to plan and implement initiatives that help our teams deliver the best care for our patients.
launching a New Physician Orientation program to help orient new physicians to our PVP and Next year, we look forward to expanding Operational Excellence to include non-clinical areas;

organizational direction. Further, we continued developing our leaders through our leadership such as, Finance, Facilities and UHN Digital.
programs, rounding on units and participating in huddles.

Finally, we continued our efforts to build a respectful, inclusive culture at UHN. Efforts in this
area included the creation of an Indigenous Council, expanded efforts in the areas of Asian
Heritage awareness, LGBTQ+ and Black History. We will continue to focus on implementing UHN launched the Office of Stewardship
needed initiatives in partnership with each respective community, celebrating our diversity and

promoting equity for all our people. & Sustainability (OSS) this past year as a

key part of our effort to achieve operational

We continued our efforts to build a excellence for the organization.

respectful, inclusive culture at UHN.

8 University Health Network Year in Review 2017 – 18 9