Page 7 - University Health Network 2017-18 Year In Review

Caring Safely: Our work to create a culture Patient Experience: Our work to engage

where everyone embraces safety. patients and family caregivers in creating a

compassionate, responsive patient experience.

Part of this work involves tackling common Hospital Acquired Conditions (HACs) – conditions This past year, UHN’s Patient Partnerships program onboarded its 100th Patient Partner. Patient
that cause preventable harm to patients. To reduce the occurrence of HACs, our teams designed Partners are patients or family caregivers who partner with staff to help improve the safety

prevention bundles, a group of standards and practices proven to improve safety outcomes when and quality of care we provide. While our staff are attuned to our patients’ needs and building
used consistently. Over the past year, the Caring Safely team began testing and implementing relationships with them every day, Patient Partners are able to share their unique insights to shape
these bundles with specific test units across UHN. the patient experience at UHN.

While we are still in early stages, these units are already making an impact on safety and Having a positive patient experience also means empowering patients to be partners in their
achieving their longest stretch without a HAC occurrence. For example: Unit 10ES at Toronto own care. One of the ways we do this at UHN is through myUHN Patient Portal, which gives
General Hospital set a unit record of 72 days without a fall. The Coronary Intensive Care Unit at patients secure online access to their own health information including lab results and clinic notes.

Peter Munk Cardiac Centre set a record of 83 days without a central line infection. Similarly, Unit Launched in January 2017, myUHN has now reached more than 43,000 registrants as of April 2018.
16P at Princess Margaret Cancer Centre achieved their longest stretch without a fall – 62 days. Over this past year, we also had language interpreters attend more than 31,000 appointments and
Many other units achieved unit bests, consistently completing all elements of the Pressure Injury had 47,000 visits to the patient and family libraries across UHN, helping patients and families to
prevention bundle including 4N at Toronto Rehab Bickle Site, 2B at Toronto Rehab Lyndhurst and navigate the health system with clear, accessible materials and support.

3B at Toronto Western Hospital. As we continue to implement these bundles, we look forward to
celebrating results at all sites.

Beyond this, we trained 77 per cent of our staff and physicians on Safety Behaviours and Error Information Technology Transformation:
Prevention tools over the past year – exceeding our target of 75 per cent – and 84 per cent of our
leaders on high reliability leadership methods. Introducing new practices to an organization as Our work to create a digitally enabled future

large as UHN is no easy feat, so we are especially proud of our Education team and the volunteer for UHN.
faculty who donated their time to teach these sessions.

In 2017-18, we continued our IT Transformation to address UHN’s IT structure and improve

We trained 77 per cent of our staff and the way we invest in our technology. This transformation has consolidated the operations and
finances of the IT capabilities across the organization under a new Operating Model and single
physicians on Safety Behaviours and reporting framework, merging 22 IT sub-units to address the immediate need for greater

Error Prevention tools over the past year – coordination of IT expertise, resources and investments for all areas of UHN including our
clinical units, research labs and education centres.
exceeding our target of 75 per cent. Moving into FY 2018/19, UHN Digital is focused on enhancing IT operations capabilities to

better serve its clinical, corporate, research and education customers. Furthermore, work is
underway to identify key digital priorities across the seven portfolios of our Executive Vice
Presidents and develop a digital roadmap to enable UHN to realize maximum value from its

investments in digital technologies.

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