Page 16 - UHN Year In Review 2014-15: Patients As Partners In Care
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Joint Department of Medical Imaging
New medical imaging role goes
with the flow
As JDMI’s Patient Flow Coordinator (PFC), Karen MacDonald is working to streamline communication to help
improve the patient experience. (Photo: UHN)
Karen MacDonald has become a full- experience with lots of learning procedures can wait and be
fledged communicator, educator and opportunities and progress made organized for a later date.
detective. in improving our department’s
connection with patients and staff,” “By sharing knowledge and being
She’s the new Patient Flow says Karen. fully involved in the hospital network
Coordinator (PFC) for the Joint at all levels, I get a sense of where the
Department of Medical Imaging This is a new position for the JDMI, hospital stands and which patients
(JDMI) at the Toronto General and communication is key. Karen are in the queue,” explains Karen. “I
Hospital, a role she took on in works with various hospital services can make rearrangements to help the
December 2014 to help streamline including surgery, ER and general medical teams plan effective care for
communication across wards and internal medicine, helping expedite patients.”
improve imaging access for patients. urgent in-patient scans and
discharging in-patients whose Patients as Partners in Care
“So far it’s been a very positive
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