Page 60 - UHN's Year In Review 2013-14: Courage is Daring to Lead
P. 60
Human resources
Taking a stand on workplace incivility
It can happen in many ways how impactful and hurtful Recognizing the negative considerate and caring work
– from failing to acknowledge disrespectful behaviours are, impact they can have on environment.
one another, focusing on their even when there is no intention organizations, Human The campaign began with the
mobile devices instead of the to harm. She shared with them Resources conducted a launch of rounds and education
person speaking, showing a simple way of giving feedback hospital-wide assessment for leaders and employees,
up late for meetings, or rolling when the “respect line” is to understand the extent of along with an Intranet hub with
their eyes and gossiping. crossed. incivility at UHN.
resources.
At first, Deb thought most of it The team agreed that they The results showed that while Managers like Deb are being
was about letting off steam and would be more aware and use UHN had made considerable provided education and a Get
nothing to be overly concerned the feedback tool when needed. inroads to building a positive Started Kit to help them engage
about. work culture, incivility still
Taking action occurred in the organization. their teams in dialogue and
That was until she attended Workplace incivility and action. The Respect & Civility @
a leadership course and disrespect are serious issues To address it, in 2014, Human Work tagline “Skill Up. Speak
learned how impactful these that unfortunately occur Resources launched Respect Up. Stand Up.” underlines that it
@
small acts of disrespect and in every type of industry & Civility Work to refocus takes everyone’s engagement
incivility can be. and organization. efforts to build a respectful, to build a respectful workplace.
Importance of respect
At the next Nursing Education
Day, Deb led a conversation Highlights
about respect and civility.
She started with herself, Commitment statement Volunteer Resources supports HELP
acknowledging there had been As part of ongoing efforts to create a Volunteer Resources plays an important role in
times when she had engaged respectful, caring, and inclusive workplace, supporting UHN’s Hospital Elder Life Program
Above, UHN staff converse in the midst of a busy workday. UHN’s new in some of the behaviours she Human Resources facilitated several dialogues (HELP). The program is designed to prevent
program helps foster a respectful workplace. (Photo: Anthony Tuccitto) wanted to speak about. with racially diverse employees to discuss older patients from a decline in both their
During the session, the team barriers to career mobility. A statement of physical and mental/cognitive abilities while
Deb is a hard-working nurse Rather than showing their talked about what it felt like to UHN’s commitment to equity and inclusion in hospital. Working with an Elder Life Nurse
manager in a busy hospital fatigue and frustration to be respected and the difference is one of several actions that the Executive Specialist, volunteers lead assigned patients
unit. With lives on the line, patients, often, staff can it made to their workday. has endorsed as a result of these dialogues, through a range of therapeutic activities
stress is high. For Deb and her take their stress out on one demonstrating UHN’s commitment to including reading, conversation, physical
colleagues, the pressure can another. Deb talked about what she
take a toll. learned in the session – championing accessibility and diversity. activity and board games.
60 61
Taking a stand on workplace incivility
It can happen in many ways how impactful and hurtful Recognizing the negative considerate and caring work
– from failing to acknowledge disrespectful behaviours are, impact they can have on environment.
one another, focusing on their even when there is no intention organizations, Human The campaign began with the
mobile devices instead of the to harm. She shared with them Resources conducted a launch of rounds and education
person speaking, showing a simple way of giving feedback hospital-wide assessment for leaders and employees,
up late for meetings, or rolling when the “respect line” is to understand the extent of along with an Intranet hub with
their eyes and gossiping. crossed. incivility at UHN.
resources.
At first, Deb thought most of it The team agreed that they The results showed that while Managers like Deb are being
was about letting off steam and would be more aware and use UHN had made considerable provided education and a Get
nothing to be overly concerned the feedback tool when needed. inroads to building a positive Started Kit to help them engage
about. work culture, incivility still
Taking action occurred in the organization. their teams in dialogue and
That was until she attended Workplace incivility and action. The Respect & Civility @
a leadership course and disrespect are serious issues To address it, in 2014, Human Work tagline “Skill Up. Speak
learned how impactful these that unfortunately occur Resources launched Respect Up. Stand Up.” underlines that it
@
small acts of disrespect and in every type of industry & Civility Work to refocus takes everyone’s engagement
incivility can be. and organization. efforts to build a respectful, to build a respectful workplace.
Importance of respect
At the next Nursing Education
Day, Deb led a conversation Highlights
about respect and civility.
She started with herself, Commitment statement Volunteer Resources supports HELP
acknowledging there had been As part of ongoing efforts to create a Volunteer Resources plays an important role in
times when she had engaged respectful, caring, and inclusive workplace, supporting UHN’s Hospital Elder Life Program
Above, UHN staff converse in the midst of a busy workday. UHN’s new in some of the behaviours she Human Resources facilitated several dialogues (HELP). The program is designed to prevent
program helps foster a respectful workplace. (Photo: Anthony Tuccitto) wanted to speak about. with racially diverse employees to discuss older patients from a decline in both their
During the session, the team barriers to career mobility. A statement of physical and mental/cognitive abilities while
Deb is a hard-working nurse Rather than showing their talked about what it felt like to UHN’s commitment to equity and inclusion in hospital. Working with an Elder Life Nurse
manager in a busy hospital fatigue and frustration to be respected and the difference is one of several actions that the Executive Specialist, volunteers lead assigned patients
unit. With lives on the line, patients, often, staff can it made to their workday. has endorsed as a result of these dialogues, through a range of therapeutic activities
stress is high. For Deb and her take their stress out on one demonstrating UHN’s commitment to including reading, conversation, physical
colleagues, the pressure can another. Deb talked about what she
take a toll. learned in the session – championing accessibility and diversity. activity and board games.
60 61
